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Privacy Policy

Last updated: April 19, 2025


1. Introduction


At swiftcase.io (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and share your information when you use our cybersecurity incident response platform and related services.



2. Information We Collect


2.1 Information You Provide


We collect information you provide directly to us, including:


  • Account information: Name, email address, organization, job title
  • Profile information: Contact details, preferences
  • Security incident data: Information related to cybersecurity incidents you input
  • Communications: When you contact support, participate in surveys, or communicate with us


2.2 Information Automatically Collected


When you use our services, we automatically collect:


  • Usage information: How you interact with our platform
  • Device information: IP address, browser type, operating system
  • Log data: Access times, pages viewed, features used
  • Cookies and similar technologies: For functionality, analytics, and personalization


3. How We Use Your Information


We use your information to:


  • Provide, maintain, and improve our services
  • Process transactions and manage your account
  • Send technical notices, updates, security alerts
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our services
  • Detect, investigate, and prevent security incidents
  • Personalize your experience and provide content recommendations
  • Train and improve our artificial intelligence models using anonymized and aggregated data


3.1 AI Model Training


To enhance our services and provide more accurate and effective cybersecurity incident response platform, we may use anonymized and aggregated data derived from your use of the platform to train, test, and improve our artificial intelligence models. This process includes:


  • Removing personally identifiable information from the data
  • Aggregating data across multiple users and organizations
  • Implementing appropriate safeguards to protect sensitive information
  • Using the data solely for service improvement and security enhancement purposes


For more information about how we use data for AI model training, please see our Terms of Service. If you wish to opt out of having your data used for AI training purposes, please contact us at privacy@swiftcase.io.


We do not transfer consumer data to any external organizations under any circumstances, even with user consent. We have strict internal policies and controls in place to prevent any unauthorized sharing of user data.


4. Legal Basis for Processing (GDPR)


For users in the European Economic Area (EEA), we process your personal data on the following legal bases:


  • Contract: Processing necessary for the performance of our contract with you
  • Legitimate interests: Processing necessary for our legitimate interests
  • Legal obligation: Processing necessary to comply with legal obligations
  • Consent: Processing based on your explicit consent


5. Data Sharing and Disclosure


We may share your information with:


  • Service providers: Third parties that perform services on our behalf
  • Business transfers: In connection with a merger, sale, or acquisition
  • Legal requirements: To comply with applicable law, regulation, legal process
  • With consent: With your explicit permission


6. Mobile devices/messaging


We will never share your personal or mobile information with third parties for marketing or promotional purposes under any circumstances, even with your consent. Data sharing is strictly limited to the purposes necessary to provide and improve our services.


You may opt out of receiving SMS messages from us at any time by replying STOP or UNSUBSCRIBE to any message you receive


Customer data is not shared with 3rd parties for promotional or marketing purposes.


Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.


Messaging Terms and Conditions


By providing your phone number and agreeing to receive texts, you consent to receive text messages from swiftcase.io, from 281-612-1215 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 281-612-1215 or support@swiftcase.io. Mobile opt-in information is never shared with third parties.


7. Data Retention


We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.


8. Security


We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure.


9. Your Rights


Depending on your location, you may have the following rights regarding your personal data:


  • Access and obtain a copy of your data
  • Rectify inaccurate or incomplete data
  • Erase your personal data
  • Restrict processing of your data
  • Data portability
  • Object to processing of your data
  • Withdraw consent at any time


You may opt out of receiving SMS messages from us at any time by replying STOP or UNSUBSCRIBE to any message you receive


10. California Privacy Rights


California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, disclosed, or sold, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination.


11. International Data Transfers


We may transfer your personal data to countries outside of your country of residence. When we transfer personal data outside of the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your personal data.


12. Cookies and Tracking Technologies


We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.


13. Children’s Privacy


Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.


14. Changes to This Privacy Policy


We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.


15. Contact Us


If you have any questions about this privacy policy or our privacy practices, please contact us at:


swiftcase.io Privacy Team

Email: privacy@swiftcase.io

Address:

3120 Southwest Fwy

Ste 101 PMB 996907

Houston, Texas 77098-4520 USA